Release Notes

October 2018

What's New

In our October release, we are introducing two new features to KACE Cloud MDM: Label Management and Managed Configuration for iOS. Label Management is a tool for grouping users or devices that can quickly be referenced using filters. Managed Configuration for iOS lets an admin control and configure settings before an app is deployed to an iOS device—these saved configurations are then available for re-use in future deployments.

In addition to new features, updates have been added to the product, including updated browser support for Apple Safari 12+, support for new iOS 12 restrictions and new DEP Profile screen settings, and the new Guide to Using the Apple Device Enrollment Program that provides an in-depth conceptual background and further clarifies the setup process.

New Feature: Label Management

Label management lets a device administrator organize users and devices by tagging them with a textual label that can quickly be referenced using filters.

In the following example, an existing label called 'awesome' is selected and added to the selected group of users with the common attribute Email Address: AutoUser.

Instructions for each use case can be found in our documentation under Label Management.

New Feature: Configuration Management

With managed configuration, an admin can now configure settings before an app is deployed to a device. When adding an app to the library, KACE Cloud MDM will identify any AppConfig.xml files and enable configuration of designated key values. All apps with managed configuration capabilities are represented with a gear icon in the library and have an 'Edit Settings' capability enabled.

Apps that do not provide a discoverable AppConfig.xml file to KACE Cloud MDM may still offer the file, but it will need to be retrieved by an admin and uploaded manually. An admin can also create an AppConfig.xml file and upload it manually for a specific app.

Instructions for each use case can be found in our documentation under Managing iOS apps.

Known Issues

Role Management and SSO Configuration

If user role assignment is set to Automatic during SSO Configuration, a manual attempt to update an individual user's role via the Users > Edit User path may appear possible, but will be overwritten by the original SSO Configuration. To resolve, the configuration setting can be changed to Manual, which will then enable editing of individual user roles.

Android-Specific Considerations

Paid App Deployment to Multiple Devices with Same User

When deploying paid apps to devices, if an app is deployed to multiple devices with the same user, the license count that we show will be improperly decremented. Those licenses are still available and going to settings and clicking sync will update the licenses to their true count.

Gmail App

Android devices require the Gmail app to be installed in order to use the email account configurations.

Set and Clear Passcode Commands

The set and clear passcode functions are different in Android N and later. On versions prior to N, an administrator could set or clear the passcode as desired. On Android N and later, the passcode can only be set on devices that do not already have a passcode set, and passcodes cannot be cleared. The user interface does not currently warn users who are attempting to set or clear a passcode on Android N or later, but an error message will appear. Note that attempting to clear a passcode will also fail if there is a policy in place that requires use of a passcode to do so.

iOS-Specific Considerations

Factory Reset - Apple iOS iCloud Account Lock

When resetting an Apple iOS device back to factory defaults, the device will remain locked to the associated iCloud account. To prevent this from happening, before resetting the device, manually turn off the 'Find my phone' feature on the iPhone.

Additional Resources

Getting Started with KACE Cloud MDM

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